退款政策

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@authentics.gg. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@authentics.gg 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We allow returns on a case-by- case basis for reasons such as the item you received was not the item you ordered or the item was significantly damaged when it arrived to you and this damage was not previously disclosed by the seller. Our team will review each return case and make the final judgement.

Returns for graded cards : There are no returns for graded cards as their condition and authenticity is already verified. If a graded card has a damaged case that was not specified by the seller, then this may warrant a return as per requirement two above. However, if the seller did divulge this information and it was made apparent to the buyer prior to the purchase then there is no return warranted here.

How to request a return : A buyer must submit photos and prove the item fulfills one of the above requirements warranting a return. The final decision is made at the discretion of authenticsgg. The goal is to limit returns in cases where the card value has dropped since the buyer made their purchase as this is not a legitimate reason to return a card.